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Here is a fast and easy way to pay your pharmacy claims. It's called Aetna AutoDebitSM. Visit one of the more than 51,000 participating pharmacies in our network. They will get paid directly from your health care FSA instantly. No paper claim forms.

  • Just show your Aetna ID card when you pick up your prescription.
  • The claim is processed as soon as it's received. Your copay is drawn directly from your health care flexible spending account (FSA) balance and paid to the pharmacy.
  • You pay nothing out-of-pocket at the pharmacy. Aetna AutoDebit is available 24 hours a day, seven days a week.

Please refer to your employer's Summary Plan Description to determine if this is an available benefit under your employer's plan. In case of a conflict between your plan documents and the information in this website, the plan documents will govern.

Enroll in AutoDebit … it's easy

Ask your employer if the AutoDebit option is available for your plan. You might be enrolled already. If you are not enrolled but eligible, you can sign up online. You can choose to stop your AutoDebit election online, too.

  • Log on to Aetna Navigator® 
  • Select Requests & Changes
  • Select the Payment Options
  • Click Streamline Claims, and choose your option

Prefer to talk instead? Ask your employer for our toll-free customer service number. We are here Monday through Friday, 8 a.m. to 6 p.m. in your local time zone.

The IRS and your FSA

Save your receipts. It's important. The IRS requires that you retain actual receipts to document that a claim is FSA-eligible. 

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