Active Employees

If you are currently enrolled in the Aetna DMO, you will automatically be re-enrolled. If you are not currently enrolled, you may enroll from July 23 through August 17, 2007, through the ERS website, www.ers.state.tx.us. You may also enroll by calling ERS in Austin at 512-867-7711 or toll free at 1-877-275-4377. 

During Summer Enrollment, you may choose a general dentist for yourself and your eligible dependents online via the ERS website. If you prefer, you may choose a general dentist by printing and completing the Dentist Selection Form (179 KB / 1 page) found on the website. Mail your completed Dentist Selection Form to Aetna Dental at this address:

Aetna Dental Inc.,
P.O. Box 3238,
Sugar Land, TX  77487-3238

Once you are enrolled, if you decide to change your participating general dentist, you may do so by calling Aetna Customer Service at 1-800-275-1794, or you may e-mail us through the ERS website at www.ers.state.tx.us -- select "Insurance," "Dental," then "Dental HMO (Provider Look-up) . "Once you are in the Aetna DMO website, select “Aetna Customer Service” and follow the prompts. If you contact us by the 15th of any month, the change will be effective the first day of the following month.

Retired Employees

If you are currently enrolled in the Aetna DMO, you will automatically be re-enrolled. If you are not currently enrolled, you may enroll from July 23 through August 17, 2007, through the ERS website, www.ers.state.tx.us. You may also enroll by calling ERS in Austin at 512-867-7711 or toll-free at 1-877-275-4377, or by using the enrollment form sent with your Personal Enrollment Statement. Return the completed form to ERS.

During Summer Enrollment, you may choose a general dentist for yourself and your eligible dependents online through the ERS website. You may also select a general dentist by printing and completing the Dentist Selection Form (179 KB / 1 page) available on the website. Mail your completed Dentist Selection Form to Aetna Dental at this address:

Aetna Dental Inc.,
P.O. Box 3238,
Sugar Land, TX  77487-3238

Once you are enrolled, if you decide to change your participating general dentist, you may do so by calling Aetna Customer Service at 1-800-275-1794, or you may e-mail us through the ERS website at www.ers.state.tx.us -- select “Insurance,” “Dental,” then "Dental HMO (Provider Look-up)." If you contact us by the 15th of any month, the change will be effective the first day of the following month.

Whom Do I Call if I Have a Question?

Our Customer Service department is available to help you from 8 a.m. to 5:30 p.m. CT, Monday through Friday, at 1-800-275-1794. Call this toll-free number if you:

• Need to replace your ID card.
• Want to switch participating general dentists.
• Have a question or concern about your dental plan or participating dentist.
• Have an emergency and cannot reach your participating general dentist.
• Have an emergency and are out of the service area.