Aetna Customer Service

Aetna Customer Service Representatives can answer general questions, address concerns, assist in the selection of a new provider, arrange for new ID cards and provide instructions if you have an emergency and your participating dentist is unavailable or you are out of the service area.

The Customer Service Department is available to assist you from 8:00 am to 5:30 pm CT, Monday through Friday at 1-800-275-1794.  Assistance is available in English and Spanish. 

You may also contact Aetna Customer Service by email via Aetna Navigator™, by selecting the option, "Contact Us."  If you utilize Aetna Navigator, please remember to use the "Back" button to return to this website for additional information regarding the State of Texas DMO Dental Plan or the Provider Look-up specific to this Plan.  The information and Provider Look-up specific to the State of Texas DMO is not maintained within Aetna Navigator.  

If you have a complaint or appeal, you may contact the DMO by phone or in writing.

Telephone Write to:
1-800-275-1794 Aetna Dental Inc.
P.O. Box 14597
Lexington, KY 40512
Email:  www.aetna.com
The plan is administered by: Aetna Dental Inc.
1 Prudential Circle
Sugar Land, TX  77478
Document Utilities
Adobe Reader 4.0 or higher is required to view the PDF documents on this page.
Related Documents
The following documents are provided in Adobe PDF format.
Welcome Letter
Plan Overview
(152 KB / 1 page)
Employee Handbook
(1,036 KB / 45 pages)
Dental Summary of Coverage
(238 KB / 45 pages)
Dental Care Schedule
(684 KB / 4 pages)
Service Area Map
(499 KB / 1 page)
Dentist Selection Form
(18 KB / 1 page)
Dentist Nomination Form
(89 KB / 1 page)
Dental Educational Materials
Value Added Programs

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