|
Aetna Customer Service Representatives can answer general questions, address
concerns, assist in the selection of a new provider, arrange for new ID cards
and provide instructions if you have an emergency and your participating dentist
is unavailable or you are out of the service area.
The Customer Service
Department is available to assist you from 8:00 am to 5:30 pm CT, Monday through
Friday at 1-800-275-1794. Assistance is available in English and Spanish.
You may also contact Aetna Customer Service by email via
Aetna
Navigator™, by selecting the option, "Contact Us." If you utilize
Aetna Navigator, please remember to use the "Back" button to return to this
website for additional information regarding the State of Texas DMO Dental Plan
or the Provider Look-up specific to this Plan. The information and
Provider-Look-up specific to the State of Texas DMO is not maintained within Aetna
Navigator.
If you have a complaint or appeal, you may contact the DMO by phone or in
writing.
| Telephone |
Write to: |
| 1-800-275-1794 |
Aetna Dental Inc. |
|
P.O. Box 14597 |
|
Lexington, KY 40512 |
|
Email: www.aetna.com |
|
|
| The plan is administered by: |
Aetna Dental Inc. |
|
1 Prudential Circle |
|
Sugar Land, TX 77478 |
| 
