Aetna members: If you log in to your secure member website, you can access a form pre-filled with your personal information. This may help us to answer your question or resolve your issue more quickly.
You can use our public form if you are not a member or if you prefer not to log in. You will need to provide your personal and contact information so we can respond. We respond to messages from 8am-6pm local time, Monday-Friday.
Contact us at the Member Services phone number on your Aetna ID card.
For questions about:
Aetna pharmacy claims:
Mail order drug ordering address:
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