Aetna members: If you log in to your secure member website, you can access a form pre-filled with your personal information. This may help us to answer your question or resolve your issue more quickly.
You can use our public form if you are not a member or if you prefer not to log in. You will need to provide your personal and contact information so we can respond. We respond to messages from 8am-6pm local time, Monday-Friday.
Contact us at the Member Services phone number on your Aetna ID card.
For questions about:
Aetna pharmacy claims:
Mail-order drug ordering address:
We want to make it easier for you to live healthier. Join us in a conversation about the future of healthcare. Our official Aetna Customer Service Twitter representatives are here to help, listen and learn from you. Tweet with us 8 a.m.-8 p.m. ET Monday-Friday.