All of us at Aetna are working hard to improve the quality and safety of health care. One way we do this is by measuring how well we and others are doing.
We also work with groups of doctors and other health professionals. Again, our goal is to make health care even better.
Our clinical activities and programs are based on guidelines. These come from the best, proven medical practices we can find.
We also give you and your doctor the information and tools you need to make confident decisions.
We aim to:
We work to make your care better by:
Each year we check to see how close we are to meeting our goals. Here's what we did in 2012:
Each year we check to see how effective our behavioral health (BH) programs are. In 2012, we:
We take our accreditation by the NCQA seriously. It's how we show our commitment to:
You can get more information about our NCQA accreditations on the NCQA website.
Aetna also holds several URAC accreditations. You'll find more information on the URAC website.
1 HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).
2 Quality Compass is a registered trademark of NCQA.
3 Based on results from the 2012 Aetna Case Management Member Satisfaction Analysis.
4 Based on results from the 2012 Aetna Disease Management Member Satisfaction Analysis.
Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).
This material is for information only. For more information about Aetna, please refer to www.aetna.com.