Advanced Illness

Aetna Compassionate CareSM Program

Compassion. Caring. Support.

The Aetna Compassionate Care Program is here to help you and your family through trying times.

Are you or a family member facing the advanced stages of an illness? It’s comforting to know you can turn to people who care. Along with loving support from family and friends, you can also rely on us. We can provide thoughtful guidance and easy access to helpful services. This way, you’ll be better prepared for the physical and emotional challenges ahead.

"My Aetna nurse case manager would call periodically and we’d review Dad’s doctor appointments, tests, lab work and how he was feeling. She would ask me when would be convenient to follow up with a call. Little did she know, how much her calls meant to me. She became my life line. When I was overwhelmed with everything, she helped me understand. She was there to see me through it and to guide me through the little things. Well, they seemed little to her but they were ‘big’ to me. Things like, visiting nurses, physical therapy, wheel chairs, walkers and precertification … I will always be grateful to her for being there."
– Jill H., daughter of Aetna member

Contact us

If you are an Aetna medical member and would like more information about the Aetna Compassionate Care program, please call the member services number on your ID card. If you are an Aetna life insurance member, please contact your Life Care Advocate at: 1-800-276-5120. If you are a hospice vendor interested in participating in our network, you may apply online.

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