Health Insurance Exchange / Marketplace

Aetna Products for Individuals and Families on Public Exchanges:
Public exchanges offer a new way for consumers like you to shop for health insurance. Think of an exchange as an online “marketplace.” It’s a website where shoppers can research all their options and then buy health insurance coverage.

Find out if Aetna products are available on exchanges in your state

In 2014, we're offering individual plans on exchanges in some states. To learn more about what's available, use the drop-down to select each state:

Don't forget -- you can also buy a plan by shopping with Aetna. However, you won't be able to apply for financial help when you buy directly from us.

Learn more about public exchanges

Visit our Health Reform Connection website or watch our What is a Health Insurance Exchange? video.

We're here to help you

Health insurance shouldn’t be complicated. As an Aetna member, we give you the support, information and tools you need to help you make health care decisions with confidence. We know you’re busy. We’re here for you when you need us, where you need us: online, on your mobile device or on the phone.

Check out our online resources to find out more about:

  • Our secure member website — your one-stop shop.
  • Aetna’s mobile solutions — so when you’re on the go, your health plan is right there with you.
  • Online tools for instant access to health care costs, your personal health information and more.

Aetna Health Plans for Individuals, Families and the Self-Employed are underwritten by Aetna Life Insurance Company. Aetna Health Plans (HMO) are underwritten by Aetna Health Inc. (“Aetna” refers to Aetna Life Insurance Company and/or Aetna Health Inc.). In some states, individuals may qualify as a business group of one and may be eligible for guaranteed issue, small group health plans.

This material is for information only.  Health benefits and health insurance plans contain exclusions and limitations.  Information is believed to be accurate as of the production date; however, it is subject to change.  Policy forms issued in OK include:  Comprehensive PPO-GR-11741 (5/04); Limited-GR-11741-LME (5/04) and Dental-11826 Ed 9/04.

We're here to support you

On the phone:

Once you've enrolled, you can reach us by calling the number on your Aetna ID card.

Or, call 1-855-586-6957 8 a.m.-6 p.m. local time, Monday through Friday.
Or, call 1-855-586-6959 8 a.m.-6 p.m. local time, Monday through Friday.
Or, call 1-855-586-6960 8 a.m.-6 p.m. local time, Monday through Friday.
Or, call 1-855-586-6962 8 a.m.-6 p.m. local time, Monday through Friday.
Or, call 1-855-632-6271 8 a.m.-6 p.m. local time, Monday through Friday.
Or, call 1-855-632-6273 8 a.m.-6 p.m. local time, Monday through Friday.
Or, call 1-855-632-6274 8 a.m.-6 p.m. local time, Monday through Friday.
Or, call 1-855-632-6275 8 a.m.-6 p.m. local time, Monday through Friday.

Do you have a certified speech or hearing disability? Call 711 and we'll help you.

Do you need help in another language? Our Customer Service representatives can connect you to a special line where you can talk to someone in your own language, receive oral interpretation and request written translations of documents into another language.

  • Para obtener asistencia en Español, por favor llame al 1-855-586-6957

We offer these services at no cost to you.


You can use our e-mail form if you're not a member or if you prefer not to log in. We'll need your personal and contact information so we can get back to you. We respond to messages from 8 a.m.-6 p.m. (ET), Monday-Friday.

Email Form

Once you've enrolled

Once you've purchased an Aetna health benefits or insurance plan on the exchange, here's what you can expect:

Getting started

Activate your coverage

You'll receive a "What Comes Next" letter from us, along with your first month's premium invoice. Pick the payment method that works for you.

Get a quick overview

Now that you're officially enrolled, you'll get information to help you understand your plan and the many features it offers you, including:

  • A "quick start" guide that walks you through three easy steps to begin getting the most from your plan.
  • Your ID card with the phone number to your Member Services team, in case you have any questions.

Get connected

Register for our online and mobile self-serve resources. They give you access to the information you need, when you need it. Quick, convenient, and hassle-free!

Personal information

When you are enrolled with us and need to change any personal information, contact the exchange/marketplace. This includes changing your address or phone number.


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