Aetna Navigator^® Claim Download Feature Transcript

Information

• Helping you get information you need to manage your health.
• Delivering information to help you plan your health care budget.
• Isn't that what your health plan should be all about?
• Now, you can do both. With a new feature from Aetna that lets you download and maintain your personal claims information.
• From our members-only website -- Aetna Navigator -- right to your personal computer.

It's Quick. It's Simple. It's Safe.

• And it's important. Because it gives you flexibility and control.
• To add, sort or supplement your personal claims information. Your way. On your time. To meet your personal needs.
• Now, you can download your claims data to a spreadsheet on your computer.

An Easier Way To Manage Your Expenses

Because your claim information is now in a spreadsheet, you can:

• Keep track of how much you spend on health care.
• Calculate totals for different types of health care expenses.
• Use your claim information to choose the best health plan during open enrollment.
• Know how much to submit for reimbursement from your Flexible Spending Account (FSA) or Health Savings Account (HSA).
• Estimate how much to contribute to next year's FSA or HSA.
• Collect financial information to help you file your taxes.

An Easier Way To Manage Your Health

Use the claims information you download to help you:

• Choose the health benefits plan that is right for you.
• Share specific information with your doctors - like a list of your current prescription medications.
• Keep a record of when you visited the doctor.
• Add information about your doctor's visit, such as the reason for the visit, diagnosis or recommended treatment.

How Do Others Use The Claim Download Feature?

Here are four examples of how downloading claims has helped other Aetna members.

• Julia tracks her claims for her daughter's asthma care. The information helps her plan her future FSA contributions.
  
  Julia's young daughter has seasonal asthma. While it has become less frequent in recent years, Julia still has to manually keep track of each doctor's visit and how much she spends on inhalers for her daughter. The difficulty has been determining how many times her daughter has been to the doctor and if her flexible spending account contributions are enough to cover the out-of-pocket expenses. The only way she has been able to get this information is by calling an already busy doctor's office. Being able to see a complete picture of what she is spending simplifies the process and saves a great deal of time.
  
  A new feature available on Navigator enables Julia to download her daughter's claims and see the dates of each doctor's visit on a safe and secure spreadsheet that resides on her PC. She now knows how much she has spent on doctor's visits and inhalers. She will also find the claims download feature to be a big help during open enrollment season when she decides how much to contribute to her FSA.
  
  
• Rob tracks medical expenses and shares the information with his accountant to identify possible tax deductions.
  
  Rob was diagnosed with diabetes last year. Since then, he has diligently checked and maintained healthy blood sugar levels, while keeping records of what he spends on syringes, test strips and insulin pens. However, his medical expenses are much higher this year as he now takes several new medications, has periodic visits with a specialist and undergoes additional medical tests.
  
  A new feature on Navigator enables Rob to download these expenses into a spreadsheet that lets him total his expenses quickly and easily. He plans to share this information with his accountant since these new expenses may place him above an IRS limit that would make him eligible for a tax deduction this year.
  
  
• Marisol lists her mother's prescriptions so she can work more efficiently with her mother's doctors.
  
  Since her father passed away a few years ago, Marisol has become more involved in her mother's healthcare, such as filling prescriptions for her mother's six medications and making sure she takes them at the prescribed times. Recently, her mom was hospitalized as a result of a fall. While her mother was in the ER during the diagnosis process, four different teams of doctors, interns and nurses asked for a list of her current medications.
  
  Marisol and her mother were prepared. By using the Navigator claim download feature, her mother had created a spreadsheet of her prescriptions from the last year, so Marisol was able to provide copies for each team requesting the information. Marisol found it much easier to keep a record of her mother's medications, and the hospital teams were appreciative of a neat and consolidated list.
  
  
• Marcia and Brian sort medical claims for care resulting from an auto accident.
  
  Last year, Marcia and her husband, Brian, were involved in a car accident. She needed to sort out the claims associated with it but had a considerable challenge because she and her husband saw the same doctors. Marcia received several bills from her chiropractor which didn't indicate if they applied to her or her husband. The bills also didn't reflect what Aetna had already paid, because she had been on Aetna Navigator and knew that Aetna had paid most of her husband's expenses. Marcia then had to print off all the Claim Explanation of Benefits pages from Navigator and add them up manually to see what Aetna paid and what she still owed.
  
  Marcia now uses the claims download feature, which is available on Navigator. This new feature enables her to safely and securely download the claims to a spreadsheet that will allow her to sort and track claims according to family member, type of provider, hospital visit or whether or not there was a lab test involved.

How It Works

• It's easy.
• From Aetna Navigator, go to the claims page.
• Do a Claim Search to find the claims you want to download.
• Just click on the "Download these Claims" button to save your results to a secure location.

How It Works

• Select "save" or "open" from the File Download dialogue box.
• Learn how to save and use the file by reading the Frequently Asked Questions in the "Learn More" link.
• Have more than one type of claim - like dental or pharmacy?
  • Download each type of claim separately.
• Have an FSA?
  • Search for - and download - your FSA claims.
  • It's a great way to track contributions and reimbursements.

Put Your Claim Information To Work…For You!

• Now that your information is in a spreadsheet that YOU manage, you can:
• Sort your expenses by category, like provider or family member.
• Calculate your total expenses.
• Add information- like diagnosis - for a more complete picture of your history.
• Add claims from other benefit plans - like a secondary health plan from your spouse.

You're In Control

• It's good to see your claims history online.
• It's even better to download that history right to your personal computer - and use it to track and manage your health expenses.
• It's one more way we help you get credible information.
  • To better plan for your health.
  • To better plan for your financial future.
• From the name you know and trust. Aetna.