Your Rights

As an Aetna member, you have the right to certain information and services from us. 
And from the health care professionals who care for you. This includes the right to
appeal a denied claim.

You also have certain responsibilities, such as learning about your health benefits plan.

Know your rights and responsibilities. It can help you understand and use your health care benefits.

View my rights and responsibilities

I am an Aetna Commerical HMO or PPO member 

I am an Aetna Medicare member without prescription drug coverage 

I am an Aetna Medicare member with prescription drug coverage 

Know your plan details

We give you important details about how your health benefits plan works. These are called disclosures.

State-specific rights 

Find state-specific information about your plan.