If your question is a common one, you might find an answer now by reading our FAQs.
You can also contact us online, by phone or by mail.
Aetna members: If you log in to your secure member website, you can access a form pre-filled with your personal information. This may help us to answer your question or resolve your issue more quickly.
You can use our public form if you are not a member or if you prefer not to log in. You will need to provide your personal and contact information so we can respond. We respond to messages from 8am-6pm local time, Monday-Friday.
Contact us at the Member Services phone number on your Aetna ID card.
Or, call 1-800-US-AETNA (1-800-872-3862) from 7:00 AM - 7:00 PM EST (Connecticut residents, call 860-273-0123)
For questions about:
151 Farmington Avenue
Hartford, CT 06156
Aetna Pharmacy claims
Aetna Pharmacy Management
P.O. Box 398106
Minneapolis, MN 55439
Mail Order Drug ordering address
Aetna Rx Home Delivery
P.O. Box 41719
Kansas City, MO 64179-9892