Secure Site Log In

Why Register?

  • Secure 24/7 access
  • Submit claims electronically
  • Get claim payment information through ERA/EFT
  • Learn about important Aetna announcements

Provider manuals

Important information for health care professionals

You'll find manuals and guides to support you in providing care, managing your practice and understanding our plans, programs and processes.

Visit our Education Site for health care professionals, www.AetnaEducation.com. The Aetna at a Glance and Provider Manuals reference tools contains the following:

  • Aetna at a Glance
    This quick reference guide for doctors, hospitals and other health care professionals includes regional and local information.
  • Aetna Benefits Product Guide
    A summary of key components of Aetna's products
  • Behavioral Health Provider Manual
    Make administration easier with information about:
    • Network participation
    • Credentialing/recredentialing
    • Site visits and monitoring
    • Contact information/how to reach us
    • Clinical practice guidelines
  • Employee Assistance (EAP) Program Manual
    Easy-to-read information, including:
    • Referral process
    • EAP call center access and hours of operation
    • Credentialing/re-credentialing
    • Reimbursement
    • Quality standards
  • Women's Health Programs and Policies Manual
    For participating doctors and health care professionals. Learn about the programs and resources to guide female patients through every stage of life. It contains:
    • Key phone numbers and contacts
    • Obstetric/gynecologic programs, policies and reimbursement
    • Beginning Right® Maternity Program
    • Frequently asked questions
    • Online resource

Visit our secure provider website for:

  • Health Care Professional Tool Kit
    Your complete office manual for working with us. Find the manual in our Support Center, in Doing Business with Aetna. Use it to locate:
    • Key contacts at Aetna
    • Our policies and procedures
    • Our benefits plans
    • Electronic connectivity
    • Office, pharmacy and patient management information
Directions to access the toolkit  (PDF, 1.1 MB) from our secure provider website.

Related links

Check out other learning opportunities: