Provider offices can use Aetna Voice Advantage, our automated telephone self-service system, for a variety of administrative needs:
With Aetna Voice Advantage, you can interact verbally with the system using voice commands or you can use touchtone - do whichever you prefer! The system allows you to choose to "hear" the information such as the patient's benefits, claim status, or precertification information, or you can have the information "faxed" to your office. The fax will arrive within minutes of your request. Please see the sample faxes and helpful hints documents below under the Additional Resources section to see the wealth of information that Aetna Voice Advantage can provide to your office.
We encourage you to use this technology the next time you have a need to call Aetna. Aetna customer service professionals also are available during regular business hours to answer your questions. You can access Aetna Voice Advantage by calling our dedicated provider service telephone numbers: 1-800-624-0756 for HMO-based benefit plans and Medicare Advantage plans, and 1-888-MDAetna (888-632-3862) for all other plans.
Feel free to contact us via e-mail with any questions.