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Aetna Voice AdvantageSM (AVA) for Dental Professionals

Our interactive AVA system makes it easy to get the information you need.

By calling our National Dentist Line 1-800-451-7715 you can:

  • Check on several members in a single call.
  • Check coverage and benefits at the ADA code level. Choose to hear the information or have it faxed.
  • Obtain ADA code descriptions (such as "0120, Periodic Oral Exam"). Choose to hear the information or have it faxed.
  • Receive a general breakdown of a member's benefits. Choose to hear the information or have it faxed.
  • Find out the member's group number and the primary care dentist's name. Choose to hear the information or have it faxed.
  • Check the status of a claim(s). Choose to hear the information or have it faxed.
  • Obtain a claim mailing address.
  • Opt out to a Customer Service Professional if needed

Aetna Voice Advantage features:

  • 24-hour Service - Automated services are available day and night (24x7)
  • Natural Speech - A single automated voice uses friendly, conversational language rather than robotic tones and instructions
  • Voice Recognition - Just speak naturally and you'll discover how conversational the call will be.
  • Voice to Touch - Allows the flexibility to switch from speaking to using the keypad

Aetna Voice Advantage requires Provider ID Number (PIN) or Tax ID Number (TIN) and member's identification information for confidentiality purposes (ID#, DOB, ZIP code).