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On August 15, 2009, Aetna's policies on Serious Reportable Events and Never Events took effect. You can view the policies on the secure provider website via NaviNet. Log in and:


o Select "Aetna Health Plan" from the Plan Central home page.
o Select "Claims" on the left-hand menu, then "Policy Information (Step 3)" and scroll down to select "Claim Payment and Coding Policies."
o Search by "N" for "Never Events and Serious Reportable Events" (facility policy), or by "P" for "Professional Fees for 'Never Events'" (professional policy).  

 
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