ERA, EFT and Electronic EOBs

• Obtain claim payment information online via ERA, eliminating paper explanation of benefits (EOBs). This convenient alternative to paper remittances is available for all Aetna benefit plans.
• Learn more about ERA/EFT from our Electronic transactions and tools help documents page.
• Enroll in ERA/EFT by using our ERA/EFT enrollment form  (PDF, 466 KB).
• You can also use the ERA/EFT enrollment form to request changes to your ERA vendor and/or your bank account information.
• If you believe you are missing an ERA file, please wait for four (4) business days. If you still have not received it, please contact your ERA vendor. If your vendor is unable to resolve your inquiry, the vendor may investigate further for you, or they may direct you to contact Aetna directly for further assistance. You may use the Contact Aetna link to send us an e-mail.

• Receive fast, confidential and secure claim payments deposited directly into one or multiple designated bank accounts.
• Learn more about EFT by going to our Electronic transactions and tools help documents page.
• Enroll in EFT by using our EFT only enrollment form  (PDF, 380 KB).
• You can also enroll in EFT online through the Council for Affordable Quality Healthcare (CAQH). You can visit their website for additional information.
• If you would like to change your bank account information, please use the ERA/EFT enrollment form in the previous section.
• NOTE: EFT enrollment information may be accessed by all Aetna affiliates, including Innovation Health Holdings, LLC and Coventry Health Care, Inc. and their respective subsidiaries.
• Want to get patient payments electronically, too? Learn more about Money²_SM for Health.
• If you believe you are missing an EFT, please review your account over a four (4) day range to see if the funds have settled on a different day. If you are still unable to find the missing EFT, please contact your bank for assistance. If your bank is unable to resolve your inquiry, please contact Aetna directly for further assistance. You may use the Contact Aetna link to send us an e-mail.

In order to comply with the requirements under the Affordable Care Act (ACA), we've made numerous changes to our ERA and EFT transactions. Please click on the below link for a description of those changes.

List of Aetna ERA/EFT changes to comply with ACA

• Not set up for ERA? Access our claim explanation of benefits, electronically, anytime on our secure provider website using the links on the left
• View samples of our provider EOBs and how to read them:
  • Sample Medical Explanation of Benefits (EOB)  (PDF, 407 KB)
  • Medical EOB Field Descriptions Key  (PDF, 20 KB)
• If you received a letter from Aetna dated March 1, 2013 about shutting off your paper EOBs but you would like to opt-out, please complete and return this form: Opt out form  (PDF, 301 KB). 
  • We will only accept opt-out forms from offices who received a letter from us. If you did not receive a letter from us, please use the Contact Aetna link on the right side of the page to submit your inquiry.
  • The form is valid from March 1 - December 31, 2013. We will not process any forms received on or after the expiration date.
  • We will not acknowledge receipt of properly completed forms. However, we will make every attempt to restore your paper EOBs within two weeks.