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Why Register?

  • Secure 24/7 access
  • Submit claims electronically
  • Get claim payment information through ERA/EFT
  • Learn about important Aetna announcements

ERA, EFT and Electronic EOBs

Save time and money! Depending on your software, you can get your claims auto-posted with electronic remittance advice. Sign up for electronic funds transfer to get your payments directly deposited into your bank account. You don’t have to wait to get your explanation of benefits statements in the mail when you can get the same documents on our secure provider website. Learn more about your options by attending a free webinar.

Electronic Remittance Advice (ERA)

  • Obtain claim payment information online via ERA, eliminating paper explanation of benefits (EOBs). This convenient alternative to paper remittances is available for all Aetna benefit plans.
  • Learn more about ERA/EFT from our Electronic transactions and tools help documents page.
  • Enroll in ERA/EFT by using our ERA/EFT enrollment form  (PDF, 466 KB).
  • You can also use the ERA/EFT enrollment form to request changes to your ERA vendor and/or your bank account information.

Electronic Funds Transfers (EFT)

  • Receive fast, confidential and secure claim payments deposited directly into one or multiple designated bank accounts.
  • Learn more about EFT by going to our Electronic transactions and tools help documents page.
  • Enroll in EFT by using our EFT only enrollment form  (PDF, 380 KB).
  • You can also enroll in EFT online through the Council for Affordable Quality Healthcare (CAQH). You can visit their website for additional information.
  • If you would like to change your bank account information, please use the ERA/EFT enrollment form in the previous section.
  • NOTE: EFT enrollment information may be accessed by all Aetna affiliates, including Innovation Health Holdings, LLC and Coventry Health Care, Inc. and their respective subsidiaries.
  • Want to get patient payments electronically, too? Learn more about Money2SM for Health.

Electronic Explanation of Benefits (eEOBs)

  • Not set up for ERA? Access our claim explanation of benefits, electronically, anytime on our secure provider website using the links on the left
  • View samples of our provider EOBs and how to read them:
  • If you received a letter from Aetna dated March 1, 2013 about shutting off your paper EOBs but you would like to opt-out, please complete and return this form: Opt out form  (PDF, 301 KB). 
    • We will only accept opt-out forms from offices who received a letter from us. If you did not receive a letter from us, please use the Contact Aetna link on the right side of the page to submit your inquiry.
    • The form is valid from March 1 - December 31, 2013. We will not process any forms received on or after the expiration date.
    • We will not acknowledge receipt of properly completed forms. However, we will make every attempt to restore your paper EOBs within two weeks.