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Billing, Payment & Reimbursement

Medical

Information on our billing, payment and reimbursement policies:

You can send us your primary and secondary claims electronically. Visit our claim transaction page for more information.
Save time and money by doing more online. Check claim status, get payment estimates and more. Visit our Electronic transactions and tools help documents page to get started or for how-to tips.
Check our payment policies on our secure provider website or check our coverage policies.
Aetna offers electronic remittance advice (ERA) and electronic funds transfer (EFT). You can also obtain electronic (online) copies of your EOBs (eEOBs) from our secure provider website. Click on the link for additional information on ERA, EFT and eEOBs.
How to Submit a Refund
Why You May Be Asked to Submit Clinical Records
How Aetna pays Out of Network Benefits
State-Specific Guidelines

Behavioral Health

The information below is for behavioral health care providers.

Dental

Visit our dedicated site for dentists to learn more about: