Billing, payment & reimbursement

Medical

Information on our billing, payment and reimbursement policies:

Electronic remittance advice (ERA) and Electronic funds transfer (EFT).
Enroll in electronic remittance advice (ERA) and electronic funds transfer (EFT). You may view our ERA/EFT Enrollment Packet (PDF) or enroll directly by using our ERA/EFT enrollment form (PDF) or EFT Only enrollment form (PDF) (specifically for targeted providers who are contacted as part of the EFT initiative).
How to Obtain an Independent Review of a Denied Claim
How to Submit a Refund
Why You May Be Asked to Submit Clinical Records
How Aetna pays Out of Network Benefits
State-Specific Guidelines

Behavioral Health

The information below is for behavioral health care providers.

Dental

Visit our dedicated site for dentists to learn more about an easy way for members to pay you for dental care.

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