Specialty Pharmacy & Care Programs

Support for people taking specialty drugs

Aetna Specialty Pharmacy® medicine and support services is a mail-order pharmacy that dispenses specialty drugs. These drugs treat chronic conditions, such as multiple sclerosis, rheumatoid arthritis and cancer.

Your patients benefit from:

  • Mail delivery to their home, doctor’s office, or anywhere they choose
  • Safe handling, secure packaging and quick delivery, plus free standard shipping
  • Tips and training on how to self-administer injectable drugs, and cope with possible side effects
  • Ongoing support from a team of specialists to help them stick with your care plan

It's easy to order

  1. Complete a request form (below) for each patient.
  2. Fill in your delivery preferences.
  3. Fax your request to Aetna Specialty Pharmacy at 1-866-FAX-ASRX (1-866-329-2779).

Or call us toll free at 1-866-782-ASRX (1-866-782-2779). Our normal business hours are Monday through Friday, 8 a.m. to 7 p.m., ET.

Specialty drug request form

If this is your first time ordering, please fill out the office profile form. It helps us to better serve you and your patients.

Office profile form

Other pharmacy forms

Download other pharmacy forms below. These include specialty precertification forms and specialty pharmacy forms.

Aetna Specialty Precertification forms

Aetna Specialty Pharmacy offers specialized care for patients with complex chronic conditions.

Aetna Specialty Pharmacy forms
Other Information

A team approach

A representative from Aetna Specialty Pharmacy will contact your patient once you place an order. The patient will get a personal care plan. They also get a welcome packet included when they receive their first filled order from Aetna Specialty Pharmacy. If needed, we can work with members to coordinate home care services.

We call patients one week before a refill is due to schedule the next delivery. We check to see if patient still take the same drug or if they need any other help.

We also stay in touch with you so you know how your patient is doing between office visits.

Special care management programs

Some patients who take specialty drugs to treat certain chronic conditions might need extra support. That’s where the Aetna Specialty Health Care ManagementSM nurse team comes in. A nurse helps the patient to stay on track with treatment and manage side effects. Our program includes support for several conditions, including asthma, Crohn’s disease, multiple sclerosis, pulmonary disease and transplants.

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