You can review claims payments electronically on your secure provider website.
There are two types of COB claims you can send electronically:
Contact the practice management support team and/or the clearinghouse you use to submit your electronic claims. They may have their own guidelines or tips about submitting COB claims.
*Aetna can accept both Medicare Part A and Part B claims electronically from Medicare. If the Medicare ERA or Explanation of Payment (EOP) contains an "MA18" or "N89" remark code, the Medicare carrier has automatically sent us your claim. In these cases, you don't have to send us a Medicare primary COB claim.
If you believe you are missing an ERA file, please wait four business days. If you still have not received it, please contact your ERA vendor. If your vendor is unable to resolve your inquiry, the vendor may investigate further for you, or they may direct you to contact us.
If you believe you are missing an EFT, please review your account over four days to see if the funds have settled on a different day. If you are still unable to find the missing EFT, please contact your bank for assistance. If your bank is unable to resolve your inquiry, please contact us.
See our list of documents below for more information.