ERA, EFT & Electronic EOBs
Save time and money with these electronic tools
- Electronic remittance advice (ERA) provides claims payment explanations in HIPAA-compliant files.
- Electronic funds transfer (EFT) puts payment right into your account.
- Explanations of Benefits (EOBs) are on our secure provider website.
Electronic remittance advice (ERA)
Electronic remittance advice (ERA) is a safe and convenient alternative to paper reports. You can enroll in one of two ways:
Electronic funds transfer (EFT)
EFT lets us send claims payments directly to your bank account. You can enroll in EFT in one of two ways:
Electronic Explanations of Benefits (eEOBs)
You can review claims payments electronically on our secure provider website.
Contact Aetna
If you believe you are missing an ERA file, please wait four business days. If you still have not received it, please contact your ERA vendor. If your vendor is unable to resolve your inquiry, the vendor may investigate further for you, or they may direct you to contact us.
If you believe you are missing an EFT, please review your account over four days to see if the funds have settled on a different day. If you are still unable to find the missing EFT, please contact your bank for assistance. If your bank is unable to resolve your inquiry, please contact us.
