Pharmacy: Aetna Rx home delivery FAQs

What is Aetna Rx Home Delivery?
Aetna Rx Home Delivery is the prescription drug mail service for Aetna pharmacy benefit members. Order your medications through Aetna Rx Home Delivery to treat chronic conditions or diseases such as arthritis, asthma, diabetes, high cholesterol, heart conditions, hypertension and others.

Log in to Aetna Navigator  to learn more about your plan benefits and specific cost-savings opportunities through mail-order, or to register with Aetna Rx Home Delivery.

Why should I use Aetna Rx Home Delivery?
Aetna Rx Home Delivery offers you: 

• Savings - You can save by using Aetna Rx Home Delivery; standard shipping is always free. 
• Privacy - We ship confidentially, right to your home, workplace or location of your choice.
• Convenience - Reorder once every three months.
• Peace of mind - Registered pharmacists check orders for accuracy and are available 24 hours a day, seven days a week for emergencies.

How do I know if Aetna Rx Home Delivery is right for me? 
If you take "maintenance" medications regularly to treat chronic conditions like arthritis, diabetes or heart disease, Aetna Rx Home Delivery may be right for you.

You should continue to fill prescriptions for medications that treat an acute condition, such as antibiotics to treat an infection, at a participating retail pharmacy.

How much can I save using Aetna Rx Home Delivery?
Using Aetna Price-A-DrugSM, it's easy to find out how much you could save by ordering maintenance drugs through Aetna Rx Home Delivery.  Log in to Aetna Navigator. Then select "Take Action on Your Health, " click "Cost of Care" and then choose "Prescription Drugs." Depending on your benefits plan, Price-A-Drug shows a specific or estimated copay for covered drugs.

Placing your first order

How do I get started?
Start by getting a 30-day supply of your maintenance medication at a local pharmacy. Then, save time and money by ordering your prescriptions through Aetna Rx Home Delivery by following these two easy steps:

• Step 1: Get a new prescription from your doctor for your maintenance medication(s) (typically a 90-day supply).
• Step 2: Complete and mail an order form along with your new prescription(s) and payment to Aetna Rx Home Delivery.
• Or:  Have your doctor fax your prescription(s) with completed order form.

What does a sample prescription for mail-order look like?
See a sample of a 90-day prescription written for Aetna Rx Home Delivery. Be sure your date of birth and Aetna Member ID are on the prescription.

How long does it take to get my prescription?
Usually, your delivery arrives, postage paid, within 14 days from when we get your order. For a fee, you can choose "Expedited Delivery". Your order will be shipped overnight once it is processed. Allow 3 to 4 days for us to process your prescription order.

How can I check the status of my order?
You can track your prescription on the Aetna Rx Home Delivery area in the Aetna Navigator website.

Paying for your order 

How do I pay for my mail-order medications? 
You can pay by check, money order or credit card (Mastercard, Visa, American Express or Discover). To find out how much you pay, log in to Aetna Navigator and look up your prescription drug copay amounts under Benefits/Summary.

Refills

How do I know when to refill my order? 
Each time you get medicine by mail, you get a receipt that shows a refill date. This date is the earliest your prescription can be refilled. You can request a refill on or after that date.
Most prescriptions, including refills, expire within one year from the date written (some expire sooner). After the expiration date, you must get a new prescription from your doctor even if your prescription label shows that refills remain.  Aetna Rx Home Delivery will let you know if your prescription is due to expire.

How can I order a refill? 
Online: Log in to Aetna Navigator, click on "Pharmacy Benefits" (under Related Shortcuts), then click on "Order prescriptions or check order status online." Then log in to the Aetna Rx Home Delivery website and follow the steps to refill your prescription. By phone: Call the Aetna Rx Home Delivery toll-free phone number.  The phone number is listed in the Aetna Rx Home Delivery website (once you've logged in). For faster refill ordering service, please have your member ID number, prescription number and credit card ready.

By mail: Fill out the prescription order form enclosed with your previous prescription order, and mail it back with your payment.

I'm planning an extended vacation. Can my medications be sent to a temporary address?
Yes. Call the Aetna Rx Home Delivery toll-free phone number. A representative will ask you for the address where you want the prescription sent. If you refill your prescription by mail, provide a note listing the dates you'll be traveling, along with your temporary address and prescription order form.

My doctor prescribed a 30-day supply of medication with two refills. Can I combine my prescription and refills to get more medication at one time?
No. In general, you can get only the amount approved by your doctor. If your doctor prescribes a 30-day supply with two refills, you can order one 30-day supply at a time. Ask your doctor to write a prescription for an extended (90-day) supply.