Need help?

If you need:

  • Additional training
  • Have questions regarding the eEnrollment application and/ or the eBilling application
  • Encountering technical problems

Please call one of the following toll-free numbers:

  • Member Support = 1- 866-910-9894
  • Administrators = 1-866-910-9895 (Small Group)
  • Administrators = 1-866-775-7042 (Middle Market)
  • eBilling Number = 1-866-821-6610  

Administrators Only: Registration or Manage User Questions

Customer Support: 1-800-237-7476 Available Monday through Friday 8:00 a.m. - 6:00 p.m.

If you have a Middle Market eligibility/enrollment related issue or question, please contact the assigned Plan Sponsor Service Consultant or your Account Manager.

If you have a Small Group eligibility/enrollment related issue or question, please call the toll-free number based on your region:

 

Region

Toll-Free Number

Hours of Operation

Northeast - Aetna Answer Team
CT, DE, MA, ME, NH, NJ, NY, PA, RI, VT, WV

1-800-297-7145

8:00 a.m. – 5:00 p.m. EST

Mid-America
IA, IL, IN, KS, KY, MI, MN, MO, MT, ND, NE, OH, OK, SD, WI, WY

1-877-232-1621

8:00 a.m. – 5:00 p.m. CST

West
AK, AZ, CA, CO, HI, ID, NM, NV, OR, TX, UT, WA

1-800-343-6101

8:00 a.m. – 5:00 p.m. PST

Southeast – Aetna Answer Team
AL, AR, DC, FL, GA, LA, MD, MS, NC, SC, TN, VA

1-855-319-7290

8:00 a.m. – 5:00 p.m. EST