Need help?

If you need:

  • Additional training, please refer to Help and Resources located on the eBusiness landing page
  • Have questions regarding the eEnrollment application and/or the eBilling application
  • Encountering technical problems
 

Please call one of the following toll-free numbers:

  • Small Group eEnrollment = 1-866-910-9895
  • Middle Market eEnrollment = 1-866-775-7042
  • eBilling Number = 1-866-821-6610  

For member issues or questions, please call the following toll-free number:

  • Member Support = 1- 866-910-9894


Administrators Only: Registration or Manage User Questions

If you have a Middle Market registration, eligibility/enrollment or billing related issue or question, please contact the assigned Plan Sponsor Service Consultant at 888-981-2881 or your Account Manager.

If you have a Small Group registration, eligibility/enrollment or billing related issue or question, please call the Aetna Answer Team at the toll-free number based on your region:

Region

Toll-Free Number

Hours of Operation

Northeast - Aetna Answer Team
CT, DE, MA, ME, NH, NJ, NY, PA, RI, VT, WV

1-800-297-7145

8:00 a.m. – 5:00 p.m. EST

Mid-America - Aetna Answer Team
IA, IL, IN, KS, KY, MI, MN, MO, ND, NE, OH, OK,
SD, WI

1-877-232-1621

8:00 a.m. – 5:00 p.m. CST

West - Aetna Answer Team
AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, TX, UT, WA, WY

1-800-343-6101

8:00 a.m. – 5:00 p.m. PST

Southeast - Aetna Answer Team
AL, AR, DC, FL, GA, LA, MD, MS, NC, SC, TN, VA

1-855-319-7290

8:00 a.m. – 5:00 p.m. EST