Need help?

Employer Registration Questions

  • Account Number can be found on your invoice.
  • Any issues with Employer registration, please contact:
    • Aetna Customer Service at 1-800-237-7476 
    • Hours of Operation: 8:00 a.m. - 6:00 p.m. EST

 

Benefit or Enrollment Questions

Employers and Brokers:

If you have questions related to your benefits and or enrollment, please call the following toll-free number:


Region  Toll-Free Number Hours of Operation

Northeast
CT, DE, MA, ME, NH, NJ,
NY, PA, RI, VT

1-888-287-4206

8:00 a.m. – 5:00 p.m. EST

MidAmerica
IA, IL, IN, KS, KY, MI,
MN, MO, MT, ND, NE, OH, OK, SD, TX, WI, WY

1-888-380-7821
(other states)

1-866-899-4379
(TX and OK)

8:00 a.m. – 5:00 p.m. CST

West

AK, AZ, CA, CO, HI, ID,
NM, NV, OR, UT, WA

1-877-249-7235

8:00 a.m. – 5:00 p.m. PST

Southeast
AL, AR, DC, FL, GA, MD,
MS, NC, SC, TN, VA WV

1-888-422-2128

8:00 a.m. – 5:00 p.m. EST


Existing Members already enrolled in Group Benefits:
Please use the toll-free number identified in back of your ID card.

 
New Members enrolling in Group Benefits:
Contact your Employer Human Resource department.

Need help using eEnrollment?
During your Online Enrollment activity, if you need:

  • Additional training
  • Have questions regarding the application
  • Encountering technical problems
Please call the following toll-free number:
  • Member Support = 1-866-910-9894
  • Administrator and Broker Support = 1-866-910-9895