Dear Plan Sponsor:
Welcome to Aetna! We are excited you have chosen to do business with us.
We are committed to service excellence, giving you the information and tools you need to make better decisions for your business and your employees. And we continually strive to make it easy to work with us, providing information that is accessible, simple and clear.
Toward that end, our online comprehensive Manuals, including Group Benefits Administration, Dental, Life and Medicare, provide a summary of the administrative information that will help you successfully administer your plan for your employees. Of particular importance is the information about how to submit data accurately and on time.
For your convenience, the Customer Service Information section of each administration manual contains a list of phone numbers and addresses for the Aetna departments you will need to contact as you administer your benefits program.
As you read through these manuals, you may encounter specific terms or references that do not apply to the plan of benefits you have selected. The actual terms of your group plan are detailed in the plan documents we issued to you.
Thank you for choosing Aetna. We look forward to serving you.