With the Aetna Strategic Desktop Customer Service Portal, you get a direct connection to Aetna’s customer service application and a real-time view of your members’ claim information, while still maintaining your current service arrangement.
A wealth of information
With the Aetna Strategic Desktop Customer Service Portal, you get a secure gateway to Aetna’s customer service applications. This web-based tool provides a 360-degree view of your members’ data. A single screen highlights the most important plan, eligibility and coverage information, giving you the ability to maintain an active role in the customer service experience. This is a level of transparency that’s rare in the marketplace. At Aetna, we know you value access to this information and we have the confidence to share it with you.
The system provides easy access to clear, organized information on:
With the Aetna Strategic Desktop Customer Service Portal, you receive:
Find out if the Aetna Strategic Desktop Customer Service Portal is right for you
Director of Shared Administration
Shared Administration Technical Director
Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna). Self-Funded plans are administered by Aetna Life Insurance Company.
Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professionals. Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna does not provide care or guarantee access to health services. Information is subject to change. For more information about Aetna plans, refer to www.aetna.com. This product is not regulated by your state.