At Aetna, we understand that public sector organizations and labor funds like yours have unique needs. No one-size-fits-all solution will do. That’s why we’ve developed a full suite of shared administration solutions. These innovative and flexible arrangements let you choose a level of administration that fits your organization or fund.
Experience the power of the Aetna Strategic Desktop Customer Service Portal
Each of our shared administration solutions relies on the cutting-edge technology of the Aetna Strategic Desktop (ASD) Customer Service Portal. This web-based tool provides a 360-degree view of your members’ data. Learn more about how the portal works.
Your people + our technology = efficient and personalized service
We put your people first.
Our Shared Administration solutions come with all the “extras” you expect from Aetna, including:
We understand your needs.
Our team is dedicated to understanding the needs of clients like you and the people you serve. Our shared administration solutions are tailored to simplify your administration and help you address the unique challenges you face.
We make getting started easy.
Our technology works well together – and works well for you. Our solutions can be easily integrated with your existing systems for a seamless transition. And our thorough processes and hands-on implementation team will be with you every step of the way. From planning your transition, to implementation, to ongoing service — we’ll be there.
We give you information to manage your plan.
We provide you with a broad menu of claim and utilization reports to help you track and analyze your plan’s performance.
You get Aetna’s network and discounts.
Our Shared Administration solutions come with access to Aetna’s national network, utilizing our most competitive network discounts.
We have a shared administration solution that’ll work for you.
Whether you want to handle just eligibility and benefits determination or act as your own call and claim organization, we have a solution to fit your needs.
Aetna Joint Claim AdministrationSM
Aetna Joint Claim Administration puts our care management experience and national networks to work for you. So you can concentrate on what matters most to you — your people. Learn how Aetna Joint Claim Administration works.
Our newest solution, Aetna AdminLink, gives you even more options. You use your staff and your computers to access our systems. We provide you with a secure gateway to Aetna’s state-of-the-art call and claims systems. Find details about our Aetna AdminLink solutions.
Find a solution that’s right for you.
Are you ready to discuss how Aetna Shared Administration Solutions might work for you?
Director of Shared Administration
Shared Administration Technical Director
Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna). Self-Funded plans are administered by Aetna Life Insurance Company.
Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professionals. Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna does not provide care or guarantee access to health services. Information is subject to change. For more information about Aetna plans, refer to www.aetna.com. This product is not regulated by your state.