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For Utah members covered under Aetna HMO, Aetna Choice® POS, Aetna Health Network Only^SM, and Aetna Health Network Option^SM:

You may be entitled to coverage for health care services from the following non-participating providers if you live or reside within 30 paved road miles of the listed providers, or if you live or reside in closer proximity to the listed providers than to Aetna participating providers:

Halchita Clinic, San Juan County, Utah

If you have questions concerning your rights to see a provider on this list, you may contact Customer Service at the number located on the ID card. If we do not resolve your problem, you may contact the Office of Consumer Health Assistance in the Utah Insurance Department toll free at 1-866-350-6242.

Telemedicine
Telemedicine is a method of delivering health care information and services that enable your doctor or other health professional to evaluate, diagnose and treat you remotely by using the latest telecommunications technology. Telemedicine offers numerous benefits as an alternative to traditional in-person medical care. Many specialists and hospitals in the United States use some form of telemedicine. Check with your doctor or medical facility to see if they offer telemedicine services and if they are appropriate for your health care needs.

Help for those who speak another language
If you need help in another language ask an English speaking family member or friend to contact your doctor or medical facility. Ask if multi-lingual employees are on staff. If not, you can also ask if they provide over-the-phone interpretation through a service like the AT&T Language Line. These types of services can provide interpretation for up to 170 languages. If this is a service offered by your doctor or medical facility, they’ll connect you to the number associated with their practice and ask for an interpreter that speaks your native language. A member of the practice will remain on the line to answer your questions through the interpreter. This directory is also available in other languages at no cost to you.

Handicapped accessibility
Health care providers participating in the Aetna network are required to have all areas physically accessible to all members, including but not limited to the office entrance, parking, and bathroom facilities.