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Welcome to Aetna's Member Portal for the Co-Workers of United Airlines®.

Enrolled in a plan? Let Aetna Navigator®, your secure member website, do the work for you.

Simply sign in now

Now you can connect to your United benefits resources from any computer, smartphone or tablet

Questions regarding medical and dental HMO network providers or the United medical or DMO plan of benefits may be directed to Aetna member services by using the 'contact us' feature on Aetna Navigator or by calling Aetna member services at 1-800-334-0110.

Enter Aetna's Medical and Dental provider directory for United here:

Let DocFind help you select a provider in the DMO, PPOs & HDHP and BYO, Core, Bronze & EPO plans. submit search
Let DocFind help you select a provider in the DMO and Aetna Select Regional plan. submit search
Let Docfind help you select a US provider in the Aetna International plan (for providers outside the US please visit ) submit search

Medicare Eligible Retirees:  You are eligible for a plan that may use any Medicare approved provider; however TelaDoc is not available on the Medicare indemnity plans. You do not need to select an Aetna Network.

Did you know that seeing a top quality SmartCare provider:

  • Costs less out-of-pocket while receiving concierge-level services.

  • Gives you access to providers who are part of SmartCare if you live in or travel to Chicagoland and the Greater Houston area.

  • May improve the chances of survival from an acute or chronic medical condition like a heart attack, coronary artery bypass, stroke and many others.

  • May have less complications and shorter recovery times from illness and surgery.

Find a SmartCare provider using the DocFind search tool or download the FREE SmartCare provider look-up APP from your Apple or Android device using the key words "SmartCare for United Airlines" and search for providers that have the SmartCare indicator.

Note: SmartCare is not available with the Aetna Select plans.

SmartCare Guest Card

Important information for DocFind users who live in California, Massachusetts, Texas or Utah.

Terms of Use: By using DocFind, you acknowledge and agree that DocFind and all of the data contained in DocFind belongs exclusively to Aetna Inc. and is protected by copyright and other law. DocFind is provided solely for the personal, non-commercial use of current and prospective Aetna members and providers. Use of any robot, spider or other intelligent agent to copy content from DocFind, extract any portion of it or otherwise cause DocFind to be burdened with unwarranted high access or transaction activity is strictly prohibited. Aetna reserves all rights to take appropriate civil, criminal or injunctive action to enforce these terms of use.

Provider information contained in this directory is updated 6 days per week, excluding holidays, Sundays, or interruptions due to system maintenance, upgrades or unplanned outages. This information is subject to change at any time. Therefore please check with the provider before scheduling your appointment or receiving services to confirm he or she is participating in Aetna's network. Participating physicians, hospitals and other health care providers are independent contractors and are neither agents nor employees of Aetna. The availability of any particular provider cannot be guaranteed, and provider network composition is subject to change. Notice of the change shall be provided in accordance with applicable state law.

This information is available for free in other languages. Please call customer service using the number on your ID card/enrollment information.