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DocFind

Geographic Information

Zip code option:
Enter geographic information for the area you wish to search. If you are not certain which zip code to enter, please use the "Find a Zip Code" link below.

City option:
Enter geographic information for the area you wish to search. If you are not certain which city to enter, or would like to verify spelling, please use the "Find a City" link below.

County option:
Enter geographic information for the area you wish to search. If you are not certain which county to enter, or would like to verify spelling, please use the "Find a County" link below.

Additional Info:
For assistance locating zip codes in a specific city/county, or to verify the correct spelling of a city or county, please use the "Find a Zip Code/City/County" link located in Step 1. If you wish to find providers within a city, county, state, please do not enter a zip code.If you wish to search an area larger than a specific zip code but without confining your search to a specific city, you may use zip code and distance in miles instead of city and state.Actual driving distance may vary depending on route. Mileages are approximate and based on a straight line between the start and end points, or "as the crow flies." To determine actual driving distance, DocFind users can link to maps (available on each provider detail page displayed on DocFind) and enter their "starting" address. Users can obtain a more specific estimate of mileage by then requesting a "plan route."


How do we determine a zip code's category?
A zip code is broken up into square miles with a population associated to each. Those are then averaged for a given zip code and a designation assigned based on the criteria below:

  • Rural: Less than 1000 people per square mile
  • Suburban: 1000-3000 people per square mile
  • Urban: More than 3000 people per square mile

What are the limits?
For Physicians and Medical Professionals, urban searches are limited to 15 miles; suburban searches to 35 miles; rural searches to 75 miles.For Primary Care Dentists, urban searches are limited to 15 miles; suburban searches to 35 miles; rural searches to 75 miles.

For Dental Specialists and All Dental Providers, urban and suburban searches are limited to 40 miles; rural searches to 75 miles.For Medical Hospitals and Mental Health/Substance Abuse Facilities, urban searches are limited to 25 miles; suburban searches to 30 miles; rural searches to 100 miles.For Facilities, Pharmacies, and Vision One locations, urban searches are limited to 15 miles; suburban searches to 40 miles; rural searches to 80 miles.
Type of Providers
Physicians and Medical Professionals
Primary Care Physicians are physicians who coordinate your health care and may refer you to specialists as needed (depending on the plan you participate in.) This category includes: Internal Medicine, Pediatrics, Family Practice, General Practice, and in some states, OB/GYN.
Specialists provide a variety of specific services. They include cardiologists, dermatologists, podiatrists, etc.
Psychiatrists, Psychologists, Therapists, etc. provide mental health benefits. Other types of services that may be found in this category: Marriage/ Family Therapy; Social Workers; Counselors.
Behavioral Health Providers provide mental health benefits. Other types of services that may be found in this category: Marriage/Family Therapy; Social Workers; Counselors; Substance Abuse Professionals; Employee Assistance Professionals (EAP).
Natural Therapy Professionals ("Professionals") include non-traditional types of Professionals, such as acupuncturists, chiropractors, massage therapists and nutritional counselors. Members have access to the services provided by these Professionals, which may be covered by the member's health benefit plan.




Dentists

Primary Care Dentists: A primary care dentist is a general dentist who a member must select; the primary care dentist is responsible for the diagnosis, treatment, management and overall coordination of services to meet patients' routine dental care needs, the primary care dentist will help coordinate the member referral when necessary. Some services provided by a primary care dentist are routine exams and cleanings, fillings and simple extractions.
Specialists include Endodontists, Orthodontists, Oral Surgeons, Pedodontists, Periodontists and Prosthodontists



Medical Facilities

Medical Hospitals
provide emergency and non-emergency services, both in and out patient.


Mental Health Facilities specialize in the treatment of behavioral/mental health issues. The information contained herein is provided for information purposes only. Your behavioral health benefits plan may require that you call a behavioral health toll-free number to receive pre-certification and/or avoid a reduction in benefits. For additional information on the specific requirements of your benefits plan please refer to your benefits plan booklet or call the toll-free number listed on your member ID card. If your plan requires, please be sure to call the toll-free number listed on your member ID card prior to seeking care.
Substance Abuse Facilities specialize in the treatment of addiction issues. The information contained herein is provided for information purposes only. Your behavioral health benefits plan may require that you call a behavioral health toll-free number to receive pre-certification and/or avoid a reduction in benefits. For additional information on the specific requirements of your benefits plan please refer to your benefits plan booklet or call the toll-free number listed on your member ID card. If your plan requires, please be sure to call the toll-free number listed on your member ID card prior to seeking care.
Ambulatory Surgicenters are stand-alone facilities, not associated or affiliated with a hospital outpatient facility, that provides surgical services for members not requiring inpatient hospitalization services.
Urgent Care Facilities can be accessed for conditions or services that are non-preventive or non-routine, and needed in order to prevent the serious deterioration of a member's health following an unforeseen illness, injury or condition.
Walk in Clinics typically consist of Nurse Practitioners and/or Physician Assistants and have a physician on call during all hours of operation. Walk in Clinics are designed to treat ailments such as strep throat, pink eye, and seasonal allergies as well as offer a limited list of vaccines such as tetanus, hepatitis and pneumonia. Walk in Clinics are not designed to be an alternative for primary care providers. They were designed to offer a quick alternative for common ailments with no appointment necessary.
Other Facilities--Lab, X-Ray, etc. . . are services accessed through facilities and vendors. They include: Durable Medical Equipment, Home Health Care Agencies, MRIs, Radiology Centers, and Rehabilitation Services.



Durable Medical Equipment

National Durable Medical Equipment Providers: Durable Medical Equipment (DME) Providers that have met extensive performance criteria and offer high quality comprehensive services which may include oxygen, wheelchairs, soft goods and highly specialized items. Typically, these providers can provide service across the country in most geographic locations. Nationally contracted providers offer 1-800 numbers in order to assist the member/patient with Durable Medical Equipment needs. They will deliver/ship the equipment within 24 hours of receiving a request.
Local Durable Medical Equipment Providers: Durable Medical Equipment (DME) Providers that have limited locations and/or services that are contained within a specific geographical location. These providers are available to service your DME needs and may supply similar products as the National DME Providers. They can be located using the zip code search feature in DOCFIND.


Institutes of Excellence™

Transplant Facilities: Hospitals that have met extensive quality and credentialing criteria have been selected by Aetna to participate in our Institutes of Excellence network for transplant and transplant related services. These facilities have been contracted on a transplant specific basis and facilities are considered participating only for the transplant type listed in this directory. To be considered in-network for coverage for transplant related services, including evaluation, transplant, and follow-up care, you must utilize an Institutes of Excellence participating facility that has been specifically contracted by Aetna for your transplant type. Services must be preauthorized with Aetna for coverage to be effective. Any facility that is not specified as an Institutes of Excellence network facility is considered non-participating or non-preferred for transplant related services, even if they are considered participating for other types of services. Facilities are listed in the Institutes of Excellence section of this directory by transplant type and by State.
Pediatric Congenital Heart Surgery Facilities: Hospitals that have met enhanced credentialing criteria have been selected by Aetna to participate in our Institutes of Excellence network for pediatric congenital heart surgery services. Aetna requires that these services be preauthorized. The listed facilities have premier pediatric congenital heart surgery programs but you may access any Aetna participating pediatric congenital heart surgery provider in order to receive any applicable preferred level of benefits. Refer to your plan of benefits for details. Facilities are listed in this section of the directory by state.

Eye Care Locations
Vision One Discount Program Locations offer discounts on eye examinations, eyeglasses and contact lenses through the Vision OneŽ discount program. This program is available to Aetna health and dental plan members. No referral from a primary care physician is required for the Vision One discount program.


Pharmacy Locations

Pharmacy: Locate the closest participating pharmacy to you.
Specialty Pharmacies: The Specialty Pharmacy Network is a network of participating specialty pharmacies that serves the injectable and other specialty medication needs of Aetna members with certain high-cost, high-risk chronic health conditions.

Hearing Services Locations
Hearing Services: Hearing discount program locations offer discounts on hearing exams, services and hearing aids. The program is available to all members. You do not need a referral from a primary care physician. However, if your benefits plan covers hearing exams and hearing aids, consult your directory of health care professionals or log on to DocFind for a list of participating audiologists. Your out-of-pocket expenses could be lower if you use a participating audiologist.


Plan Information