2010 Diversity Annual Report
A message from the Chairman, CEO and President: Diversity is at the heart of Aetna’s business

The challenge of continually increasing our value to customers, shareholders and communities requires creativity and insights that only a diverse workforce can deliver.

When I joined Aetna in 2003, the company already had a strong track record of merging diversity leadership with business excellence. Since then, I have been privileged to work with Ron Williams, who recently retired as Aetna’s chairman, to strengthen this commitment.

Our company’s evolution as a leader in diversity reflects and responds to changes in the marketplace. At Aetna we actively harness the diversity of our employees to gain a better understanding of the communities we serve. This allows us to stay ahead of the curve by reshaping our business to better serve all customers with responsive, tailored health related products and services.

I look forward to working with Aetna employees and our many partners to continue to explore how diversity can embrace, empower and engage people – and to make quality health care more affordable and accessible.

Mark T. Bertolini
Chairman, Chief Executive Officer, and President,
Aetna