"Growing up in New Orleans, I was always interested in health care. I was intrigued by the community pharmacist standing high up on a box," Richard said. "Pharmacists are the last point of contact before individuals take their health into their own hands. I enjoyed having influence at that point of care."

After graduating with a pharmacy degree from Xavier University, Richard worked in a retail community pharmacy before enrolling at Indiana University to pursue a dual degree in health administration and law. "I wanted to be in a position to help people get answers," she said. Her role model, younger sister Christie, also is a pharmacist.

Richard had her first opportunity to work in health care policy with the National Association of Chain Drug Stores, which represent the views and policy positions of chain community pharmacies. She was part of a team that reviewed laws and rules, analyzed impacts and helped communicate messages about the value and role of community retail pharmacy.

Today, Richard works on Medicaid budgets and reimbursements, as well as with individual cases and physicians on coverage policies and clinical issues. "When I took this job, I considered myself financially challenged," Richard said. "Now I balance a $2.2 billion budget and have a staff of 20."

Because Medicaid by definition exists to serve the low-income population, Richard has firsthand experience with health care disparities among different populations. She hopes to continue to expand her knowledge of broader health care issues, and to play an integral role in the future of the Medicaid and Medicare programs. "Florida is one of the largest Medicaid states, but we are also one of the most innovative states in the country," Richard said. "I am really proud to be a part of that."

Richard also enjoys her role as a mentor to pharmacy students. "The profession has grown so much, and there are many career options for pharmacists," she said. "I tell students to know their hearts and do what feels right. There are a lot of dream killers, so they have to be committed to following their dreams."

As far as her own dreams, Richard aspires to one day be at the helm of health and human services for the country. She realizes it's a big job that requires a much broader focus on health care issues, which is why she's devoted to expanding her own knowledge. Now, she's serving on the federal commission for the State Prescription Assistance Transition Program, which is helping to develop transitions to Medicare for people on Medicaid.

"I enjoy being part of the creative process that shapes health care policy," she said. "Before I come to work each day I think how what I accomplish will impact today and what I can do to take it forward."