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Aetna Navigator

Tools and Services for the Informed Health Care Consumer

Making better health care decisions is easier when you are an informed health care consumer. We can help you get there, with the tools and resources that can help you make important decisions about your care whenever it's convenient for you!

Aetna Navigator Self- Service Member Website

When you need information about your health plan or want information about a particular health condition, here's where you'll find it!

Log on to Aetna Navigator
  • View information about who is covered under your plan.
  • Search for a participating health care professional on DocFind, our online provider directory. You can also change your PCP.
  • Check the status of a claim or review an Explanation of Benefits (EOB) statement.
  • Check the status of your Flexible Spending Account (FSA), if included in your plan.
  • Contact Member Services with benefits questions (also available in Spanish).
  • Rate your health care professional.
Once you are enrolled, use Aetna Navigator to put these online tools to work for you.

Estimate the Cost of Care Tools - compare estimated in-network and out-of-network costs for the following types of services in your area:
  • Medical procedures - including surgeries
  • Office visits - including physicals and emergency room visits by type and complexity
  • Medical tests - including lab tests, X-rays, MRIs and more
  • Diseases & conditions - providing up to a year's total estimated in-network costs for facilities, doctors, prescription drugs and medical tests associated with specific conditions such as asthma and pregnancy
You may access the "Estimate the Cost of Care" tools on the homepage of the Aetna Navigator secure website found under "Tools to Manage My Health Care."

Hospital Comparison Tool - compare hospital outcomes information about medical care provided by hospitals in your area

To compare hospitals in your area, log in to our Aetna Navigator™ secure member website, from
    - Select "Take Action On Your Health."
    - Look under Related Features.
    - Select "Compare Hospitals."
Aetna InteliHealth® Website - our interactive consumer website, for health and wellness information provided by Harvard Medical School Click here to visit the InteliHealth website.

Healthwise® Knowledgebase - a user-friendly online information tool that lets you research your own issues and preferences for health information

Get started with Aetna Navigator!

Once you become an Aetna member, follow these simple steps to register:
  • Go to Aetna Navigator.
  • Click on the "Register Now" link.
  • Complete the requested information.
  • Select a user name, password and security phrase.
Not yet an Aetna member?
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