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With an Aetna health benefits plan, you have many ways to access to the information you need to make smart health care decisions.

Member Services
To speak with a representative, call 1-800-445-5302. Our representatives can help:
  • Answer questions about benefits coverage
  • Find network providers
  • With ID card requests and claim inquiries
Secure Member Website
On your Aetna Navigator® website, you will find:
  • Health information – To learn about various diseases and conditions
  • Cost information – To become an informed consumer
  • Personalized tools – To help you better manage your health
  • Financial tools – To help you spend your health care dollars more wisely
  • Contact Us button – To send a secure e-mail to Member Services
You can do it online — 24 hours a day, 7 days a week — from wherever you have Internet access.

Nurse Hotline
To reach an Informed Health® Line Nurse, please call 1-800-270-2386 — anytime, 24/7.

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