Travel Assistance Services

Through AXA Assistance USA, Inc., you have access to a broad range of travel and medical assistance services – worldwide, 24 hours a day.

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Travel Assistance Services

When you’re traveling more than 100 miles from your home, for up to 120 days and an emergency arises, you’ll have access to more than 890,000 travel assistance providers in more than 200 countries and territories. Services are offered through AXA Assistance USA, Inc.

When traveling you think about your accommodations, your side-trips, sightseeing and restaurants. But it is also important to think about what you would do if a medical emergency or a natural disaster happens while traveling.  If that were to happen, would you know where to go or who to call? 

With one simple phone call to AXA Assistance USA's Alert Center, you gain access to:

  • 890,000 providers in more than 200 countries and territories
  • Air and ground ambulance services
  • Emergency medical services
  • Coordinated arrival for family companions in medical emergency situations
  • Trained multilingual personnel who can assist you and your immediate family members during an emergency 

With AXA Assistance USA you will have access to a broad range of emergency assistance services. 

Click here  you have access to.

If needed, AXA Assistance USA can even supply you with proof that you have emergency medical and repatriation coverage before you take a trip. You can request that proof by emailing AXA Assistance USA at:

Click here

A call is all it takes:

  • Within the United States: (312) 935-3704 (direct) (877) 935-3704 (toll-free)
  • Outside the United States: (312) 935-3704 (all collect calls accepted)



Accessibility Services

Aetna works to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards.

We’ve adopted Web Content Accessibility Guidelines (wcag) 2.0 A/AA Guidelines Opens in new window as our corporate standard.

If you’re having trouble accessing information on our website, we can help you. Just give us a call at the number in our letters to you.

Relay services for deaf and hearing impaired individuals are available by dialing 711.

If you need a PDF document in an accessible format, you can request it directly by emailing us at

Be sure to include your name and claim number. You’ll also need to tell us what document you’d like our help with.

Life insurance plans are offered and/underwritten by Aetna Life Insurance Company (Aetna).

Aetna Life Insurance Company (“Aetna”) does not participate in the selection of medical or legal providers and does not monitor AXA Assistance services, content or network. Aetna does not warrant or guarantee, or make any representation as to the quality of the services provided by AXA Assistance, or of any medical or legal provider to whom a referral is made by AXA Assistance. The services provided are not part of the life, disability or health insurance coverages provided or administered by Aetna. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna plans, refer to

Disclaimer - "Value Add Services not available in all states and may vary by state. Unless otherwise noted, Value Add Service eligibility is based on the location of the account. Value Add Services not available in New York."