Aetna Behavioral Health Facts

• More than 600 employees
• 12 million behavioral health benefits members and more than 3 million employee assistance program (EAP) members
• 65,000 behavioral health providers, 15,000 EAP providers and more than 2,500 facilities
• Aetna members have access to behavioral health providers in all 50 states
• Fifth largest provider of behavioral health benefits in the behavioral health benefits marketplace

The Aetna Behavioral Health Approach
Aetna Behavioral Health's approach looks at the entire spectrum of health care needs, both physical and mental. We integrate multiple services to maximize our members' opportunity to achieve better overall health.

Clinical Focus
Aetna Behavioral Health brings a new, innovative approach to help members achieve a better quality of life and help employers manage the costs associated with mental health issues. The following programs were developed to put our clinical expertise to work for our members:

• Medical Psychiatric Case Management Program
• Bipolar Disease Management Program
• Alcohol Disease Management Program
• Anxiety Disease Management
• Depression Disease Management Program

These programs help employees get access to the care they need, facilitate prompt return to work and help improve employee productivity.

Work/Life Assistance
Aetna offers an EAP that features personalized services that can help managers, employees and their families balance their work and personal lives. Some services may be delivered over the telephone, while others are accessed online.

Online Resources
Aetna Behavioral Health offers online resources to help people learn about mental health issues, and help members assess their risk of depression. The Aetna Behavioral Health member page, employer page and behavioral health care provider page provide tailored information resources. These online pages offer consumers practical tips about mental health and substance abuse issues; give employers details about the full benefits spectrum offered through Aetna; and give behavioral health care providers a link to the self-service website that provides electronic connections for claims, patient eligibility and other administrative tasks. In addition, the Aetna Employee Assistance Program website offers a variety of resources and information to help people deal with work and life issues.

Another online resource for members is the Reawakening Center. This website offers an online screening and information tool designed to raise awareness of depression, while seeking to educate people who think they suffer from depression as to whether they might benefit from professional help.

Louise Murphy is the head of the Aetna Behavioral Health business and has profit-and-loss responsibility for the business.