How do I do business with Aetna?
In order to become a supplier to Aetna, you must submit an online registration form. This is a free process that asks for some general vendor information (i.e. product/service supplying, contact information, tax ID information, etc.) To register with Frictionless, visit http://sourcing48.frictionless.com/fsguestvendor/
vendordesktop/register. If your company is a minority or women owned supplier, you may qualify for Aetna's Supplier Diversity Program.

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How do I become a part of the Supplier Diversity Program?
Follow these three steps:

1. Check your company's qualifications. Do you qualify, but need third party certification?
   Why do I need certification?
   To give Aetna's Supplier Diversity Program credibility, it is important to request minority or women owned supplier certification. It is impossible for a company on its own to ensure the ownership of all their suppliers. Certification is obtained through the following Aetna approved organizations:
   National Minority Supplier Development Council - www.nmsdc.org
   Women's Business Enterprise National Council - www.wbenc.org
   Aetna will also evaluate certification from other third parties.
2. Refer to Aetna's Product and Service List to see if your product or service can be utilized by Aetna.
3. Finally, fill out the online registration form by visiting http://sourcing48.frictionless.com/fsguestvendor/
   vendordesktop/register. Be sure to read important registration information before submitting the form.

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How do I submit copies of my certification?
Electronic copies of your third party certification can be attached to the registration form, through the Frictionless Program. See the registration form, http://sourcing48.frictionless.com/fsguestvendor/
vendordesktop/register for more details.

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Does registering with the Supplier Diversity Program ensure that Aetna will do business with me?
No, the Supplier Diversity Program helps companies to be considered for business with Aetna. Aetna cannot guarantee supplier registration will ensure business.

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What are the benefits of joining Aetna's Supplier Diversity Program?
Suppliers have multiple benefits of joining Aetna's Supplier Diversity Program, including:

1. Opportunity to diversify the marketplace
2. Opportunities to strategically plan and offer competitively priced products and services
3. Become a core part of the improved quality offered to customers
4. Capacity to achieve profitable growth and become an industry leader

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I'm not a minority or women owned supplier. Can I still be a part of Aetna's Supplier Diversity Program?
Yes. Aetna's Second Tier/Subcontracting Program provides opportunities for all of our suppliers. Aetna requests that non-minority/women owned suppliers, who are over an established threshold, outline M/WOS spend goals and specific plans to achieve these targets. The Subcontracting Program involves direct second tier and indirect second tier purchases with minority or women owned suppliers. Please view our page on the Second Tier/Subcontracting Program for more information.

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How do I access my supplier profile if I have lost or forgotten my log in information?
Contact Aetna's Customer Care Team at (888) 238-6227, options 1, 3, 2. Or, within Connecticut, at (860) 273-2271, options 1, 3, 2.

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