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Aetna Values

Our core values and corporate beliefs drive the decisions we make every day

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Values in action

A better health care system: It’s what we all want. Here’s what it looks like to us.

Simplicity

To us, a better health care system starts with a simpler process, one that lets you see behind the scenes — to find out what a procedure costs before you get it, for example.

Focus

A better health care system is about more than saving money, of course. It’s about keeping you healthy. We’re working with doctors, hospitals and health networks to align the economic incentives so everyone’s focus stays on your health.

Connection

Finally, we think a better system is one that is connected. The right technology connects you and your health care team seamlessly. And it puts valuable information where it needs to be so you get the right care at the right time.

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What drives our decisions: Our core values

“Everything we do at Aetna starts with our values -- a clear, strongly held set of core beliefs that reflect who we are and what you can expect from us. We created our core values together, as a company and with guidance from our customers. Our values carry through our thoughts and actions every day, inspire innovation in our products and services, and drive our commitment to excellence in all we do.”

- Chairman, CEO and President Mark Bertolini

Aetna Value Wheel

Integrity. Excellence. Caring. Inspiration.

  • Integrity – Do the right thing for the right reason.
  • Excellence – We strive to deliver the highest quality and value possible through simple, easy and relevant solutions.
  • Caring – We listen to and respect our customers and each other so we can act with insight, understanding and compassion.
  • Inspiration – We inspire each other to explore ideas that can make the world a better place.
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