Privacy notices
The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule affords members the right to receive a notice that describes how health information may be used and disclosed and how to get access to this information. Aetna is required to send a notice ("Notice of Privacy Practices") to members of our insured Health and Long Term Care plans and Mail Order Pharmacy customers.
Aetna is also required to send a privacy notice ("Notice of Information Practices") to our insured Life & Disability plan members and to our Large Case Pension payees.
Notice of privacy practices by plan type
Health (Medical, Dental, Pharmacy, Managed Behavioral Health and Vision)
Health (Medical, Dental, Pharmacy, Managed Behavioral Health and Vision) (Spanish)
Aetna Rx Home Delivery
Aetna Rx Home Delivery (Spanish)
Aetna Student Health
Aetna Student Health (Spanish)
Long-Term Care
Employee Assistance Plan
Employee Assistance Plan (Spanish)
FSA Debit Card
FSA Debit Card (Spanish)
SRC Notice of Privacy Practices
SRC Notice of Privacy Practices (Spanish)
Aetna Specialty Pharmacy
Aetna Specialty Pharmacy (Spanish)
Notice of information practices by plan type
Life & Disability
Large Case Pension
Complaints
If you think your HIPAA Privacy Rights have been violated, you can contact us using the toll-free Member Services number on your ID card or you may contact the Aetna Privacy Office directly at the address below:
Aetna Privacy Office
Aetna Inc.
151 Farmington Avenue RC61
Hartford, CT 06156
You also may write to the Secretary of the U.S. Department of Health and Human Services.
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