Awards and recognition

Aetna has been recognized by national organizations and publications for its commitment to diversity, its technology innovations, and for several employment-related accolades.

Company awards

  • October 2009, J.D. Power and Associates certified Aetna's concierge customer service call center in High Point, NC, under the J.D. Power and Associates 2009 Call Center Certification ProgramSM for providing “An Outstanding Customer Service Experience.” For J.D. Power and Associates 2009 Call Center Certification ProgramSM information, visit www.jdpower.com.
  • Aetna was awarded a 2009 Connecticut Climate Change Leadership Award by the state of Connecticut for its efforts to reduce its environmental impact.
  • Aetna has been named FORTUNE magazine's most admired company in the Health Care: Insurance and Managed Care category for 2009, the second consecutive year that Aetna has earned this distinction. FORTUNE ranks companies in various industry sectors in eight categories, according to their peers.
  • Aetna was identified as the preferred partner for hospitals and health systems across the U.S. in the Davies Public Affairs 2009 national payer survey of hospital executives. The survey reveals a "strong preference from hospitals based on trust, honesty, business practices and good faith negotiations."
  • Aetna, in 2008, was awarded the "Recognizing Innovation in Multicultural Health Care Award" by the National Committee for Quality Assurance for its telephonic culturally competent disease management program.
  • Aetna was ranked first among national health plans in the 2008 PayerView Rankings. According to the rankings from Athenahealth Inc., an unaffiliated provider of practice management and electronic medical record services, Aetna pays physicians faster and denies claims less often than other health plans measured.
  • Aetna was ranked 23rd on CRO's 100 Best Corporate Citizens 2008. The list recognizes the corporate responsibility efforts of corporations in eight categories: climate change, employee relations, environment, financial, governance, human rights, lobbying and philanthropy.
  • Aetna is a winner in the Institute for Healthcare Advancement's 2008 Health Literacy Awards. Aetna won in the "research" category for its Asthma Health Literacy study.
  • The National Business Group on Health has named Aetna a 2007 winner of its Behavioral Health Awards for its commitment to helping workers and their families cope with mental health and substance abuse disorders.
  • Aetna and Ron Williams, Chairman, CEO and President, were awarded the A. Leon Higginbotham Corporate Leadership Award by the Lawyers' Committee for Civil Rights Under Law, a national civil rights legal organization, for 2007. The award recognizes Aetna's long-standing record of diversity and corporate social responsibility.
  • The National Business Coalition on Health recognized Aetna with an eValue8TM Innovation Award in 2006 for its Aetna Rx Check Program. Aetna was recognized in 2005 for outreach work to support physicians treating Hispanic/Latino people with diabetes.
  • Aetna earned the 2006 Large/Affiliated Innovation and Excellence Award: Chronic Care for its integrated approach to helping members with diabetes manage their conditions. The Innovation and Excellence awards are bestowed by America's Health Insurance Plans Foundation.
  • Aetna was honored with a 2005 Award for Excellence in Workplace Volunteer Programs by The Points of Light Foundation & Volunteer Center National Network. This international award honors businesses that have made a commitment to effectively engaging employees in volunteering.