Aetna Mission and Values

Our company’s mission, values and goals are expressed through The Aetna Way. The Aetna Way, comprising the elements below, encompasses our shared sense of purpose and provides clarity as we pursue our operational and strategic goals:


Why we exist: The Aetna mission

Aetna is dedicated to helping people achieve health and financial security by providing easy access to safe, cost-effective, high-quality health care and protecting their finances against health-related risks.

Building on our 160-year heritage, Aetna will be a leader cooperating with doctors and hospitals, employers, patients, public officials and others to build a stronger, more effective health care system.


Our values

Everything we do at Aetna starts with our values -- a clear, strongly held set of core beliefs that reflect who we are and what you can expect from us. We created our core values together, as one company with more than 30,000 individual voices, and with guidance from our customers. Our values carry through our thoughts and actions every day, inspire innovation in our products and services, and drive our commitment to excellence in all we do.
- Chairman, CEO and President Mark Bertolini

  • Integrity - Do the right thing for the right reason
  • Excellence - We strive to deliver the highest quality and value possible through simple, easy and relevant solutions
  • Caring - We listen to and respect our customers and each other so we can act with insight, understanding and compassion
  • Inspiration - We inspire each other to explore ideas that can make the world a better place