Ron Williams, Chairman and Chief Executive Officer :
2009 was a challenging year due to the troubled economy, which drove changes in customer needs, employment levels and consumer behaviors. Our ability to react quickly and adapt to a new reality was tested.
Despite these challenges, our employees remained focused on what matters most – meeting the needs of Aetna’s customers.
In 2010, we are focused on improving our performance. Our franchise is strong; and our brand continues to resonate with customers. I am confident we have the strategy, talent and determination to succeed.