The approximately 2.5 million members who are in one of Aetna’s disease management or case management programs understand the value we provide in helping them navigate their many health care needs. We offer care management programs to members with medical and other needs, and provide assistance to overcome barriers to optimal health – everything from heart conditions and diabetes to obesity and depression. And we back up our programs with technology and tools to ensure we help our members achieve the best health outcomes possible.
One of our greatest impacts, however, comes from our clinical team – a staff of more than 3,800 doctors, nurses, social workers and other health care professionals – who work directly with our members.
Acting as advocates, our clinical staff understands that members such as Shirley Smith need individual attention for their health care needs. They look at an individual member’s unique situation, make connections, integrate benefits, and educate to help members improve their health and manage their conditions going forward.
Our clinical team’s primary goal is to get members engaged in their health care so they can live more healthful lives. But in so doing, they build personal relationships with members. They listen; offer education, advice and comfort; and celebrate milestones that go beyond providing health care consulting – they develop into friendships.
And what could be better than having a friend in your corner when you really need one?
