Aetna builds trusting, value-added relationships with all customers by providing Quality Service and Value. In 2008, we did this in communities nationwide by teaming up with Magic Johnson Enterprises to improve health care literacy and opening our walk-in office in Coral Gables, Florida. We emphasized the importance of wellness and prevention to members and employees alike. And, like Christine Foster and Michelle Corn, we eliminated hassles for customers and members. We make it easy to do business with us and, in turn, make Aetna the standard by which others are judged.