Doing the right thing for the right reason – that's Integrity. Aetna expects our employees to behave ethically and honor the commitments we make to the people we serve. Integrity guides our decisions and the actions we take as a result. Integrity applies to the full spectrum of decision making, including individual employees such as Cie Tinsley assisting a provider with claims and Heather McMahon helping a member 2,600 miles away to finding ways to help small group employers in New York City offer health care coverage. From our being there for both Aetna and non-Aetna customers in times of need to our being a good corporate citizen. Integrity ensures we adhere to our strict guidelines and make good judgments on behalf of those we serve. And, it is increasingly a deciding factor for a customer, employee or shareholder when choosing Aetna.