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Doing the right thing for the right reason that's Integrity. Aetna expects our employees to behave ethically and honor the commitments we make to the people we serve. Integrity guides our decisions and the actions we take as a result. Integrity applies to the full spectrum of decision making, including individual employees such as Cie Tinsley assisting a provider with claims and Heather McMahon helping a member 2,600 miles away to finding ways to help small group employers in New York City offer health care coverage. From our being there for both Aetna and non-Aetna customers in times of need to our being a good corporate citizen. Integrity ensures we adhere to our strict guidelines and make good judgments on behalf of those we serve. And, it is increasingly a deciding factor for a customer, employee or shareholder when choosing Aetna.

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