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Transplant

What to expect with your patients' transplant therapy

Thanks to modern science, many organs can be transplanted, including: the heart, lung, kidney, liver, pancreas, bone marrow, small intestines, and others.

We understand that your patient's transplant can help to increase the length and quality of their life. We want each transplant to be successful. To achieve this, we provide immunosuppressant, injectable and supportive transplant therapies.

When you order transplant medications through Aetna Specialty Pharmacy, your patients benefit from our Aetna Transplant Life Management^SM program. Through this program, your patient may receive a 90-day drug supply. We will check their benefits plan to make sure a 90-day supply is right for them. If your patient is a new transplant recipient, they will also receive a backpack starter kit.

The backpack starter kit will contain the following:

• Blood pressure cuff
• Thermometer
• Pill crusher
• Pill cutter
• Pill box
• List of transplant medications and potential side effects
• The book "Living with a transplant"

We also offer fast delivery, expert support, and so much more.

• Call a nurse or pharmacist anytime
• An experienced transplant team to help manage your patients' therapy
• Most frequently prescribed transplant medications
• How to order

Call a nurse or pharmacist anytime

If you have questions about your patients' medications, we can help. Call anytime - day or night - to talk to a registered nurse or pharmacist.

Call us toll free at:
1-866-782-ASRX (1-866-782-2779)

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An experienced transplant team to help manage your patients' therapy

We offer many helpful services, such as:

Assessment - After you place your patient's first order, your patient will be assigned a personal nurse care manager. This is a registered nurse who specializes in transplant therapies. Your patient's nurse will call them and confirm some key information - like their age, weight, therapy, dose, any allergies, and shipping address. The nurse may offer the patient additional education about their medication or how to use it.

Your patient will also be assigned an Aetna National Medical Excellence Program nurse case manager. The nurse case manager will keep in touch with your patient for at least six months to check how they are doing.

Clinical help - Your patient's nurse care manager will contact them as often as they need. If your patient has a question about their transplant or their medication, they can also talk to a nurse or pharmacist anytime, day or night.

Education - We will send your patients a welcome packet to explain our services. Depending on each patient's needs, our nurses and pharmacists can offer extra education. For example, if your patient needs help with taking a self-injectable medication, their nurse care manager can walk them through the process.

Medicare - Aetna Specialty Pharmacy is a Medicare provider. We maintain a Medicare team that determines if the patient's medication meets Federal guidelines for coverage. If so, this team will appropriately coordinate the patient's benefits coverage.

Transplant care plan - We make sure each patient always has the right medication and dose for their needs. If your patient wants additional support, we will contact them as often as they'd like. Some people qualify for home health care. If your patient qualifies, we can arrange for a nurse to help them take their medications right in their home. And we'll keep in contact with you so you know how your patient is doing between office visits.

Extra service at refill time - Your patient's nurse care manager will call them one week before their refill is due. The nurse with schedule your patient's delivery and check to see how they are doing.

We'll ask your patient to confirm:

• How they are doing with their therapy.
• If they are still taking the same specialty drug.
• If they are still taking the same dose.
• If they are having any side effects or signs of rejection.
• If they need additional supplies.
• Where they would like their next refill delivered.

If your patient needs help, we will counsel them as needed. We will also reach out to you to talk about your patient's medication or dose.

Open lines of communication - Our clinical team works closely with you and your patients. Your patient's nurse care manager will call them as often as needed. If your patient expresses any concerns about their medication or dose, we will contact you to discuss.

If your patient needs extra emotional support, we can even put them in touch with an Aetna Behavioral Health specialist.

Product integrity - We take care of your patients' medications. Our pharmacists will double check each order to make sure it's right before it goes out the door. Our special packaging keeps medications at the right temperature.

Dependable delivery - We can send your patients' medications by UPS or FedEx - anywhere. That includes the patient's home, your office, infusion center, or any other location. We track each shipment through our Critical Package Recovery Program. This ensures your patients receive safe, quick delivery of their medication.

Improvement plans - We constantly evaluate the success of our transplant program through patient and physician satisfaction surveys.

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Most frequently prescribed transplant medications

Aetna Specialty Pharmacy Most Frequently Prescribed Transplant Medications  (1 page)

How to order

Follow these three easy steps to start your patients on service with Aetna Specialty Pharmacy. We'll take care of everything else.

1. Complete an Aetna Specialty Pharmacy Medication Request Form for each patient.  (1 page)
2. Indicate delivery arrangements on the form.
3. Fax your referral to Aetna Specialty Pharmacy at 1-866-FAX-ASRX (1-866-329-2779).

Complete orders received before 3 p.m. ET are scheduled for next day delivery.

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