What to expect with your patient's Crohn's therapy

Aetna Specialty Pharmacy understands the special needs of patients with Crohn's disease. Crohn's is an inflammatory bowel disease (IBD) that affects the digestive tract. It can cause deep ulcers and small sores.

For patients with this ongoing disorder, we provide the medication and support they need to lead active, full lives.

When you order your patients' Crohn's medications through Aetna Specialty Pharmacy, you and your patients will receive fast delivery, expert support, and so much more.

• Call a nurse or pharmacist anytime
• An experienced team to help manage your patients' Crohn's
• How to order

Call a nurse or pharmacist anytime

If you have questions about your patient's medications, we can help. Call anytime - day or night - to talk to a registered nurse or pharmacist.

Call us toll free at:
1-866-782-ASRX (1-866-782-2779)

An experienced team to help manage your patients' Crohn's

We incorporate the following into our Crohn's treatment program:

Assessment – After you place your patient's first order, a patient care coordinator (PCC) will contact them to verify key information - like their age, weight, therapy, dose, any allergies, and shipping address. The PCC will assess the patient's therapy support needs. We will determine if the patient needs more help understanding their condition or medication.

Clinical help – If you or your patients have any questions, our nurses and pharmacists are always available to assist. Patients who require therapy with Remicade® will also be supported by a personal nurse care manager who specializes in this therapy. The nurse care manager is a registered nurse who will contact their assigned patient regularly to check on them.

Education – We will send your patients a welcome packet to explain our services. Depending on each patient's need, a nurse or pharmacist who specializes in Crohn's will provide additional education.

If your patient requires therapy with the injectable B-12, we can teach them how to self-inject.

For patients who require Remicade, their nurse care manager will provide additional education, as needed.

Crohn's care plan – We monitor each patient's therapy usage. We make sure they always have the right medication and dose for their needs. If your patient wants additional support, we will contact them as often as they'd like.

If your patient meets medical approval for home health care, we can arrange for a home health care nurse to administer their therapy in the comfort of their home. And we'll keep in contact with you so you know how your patient is doing between office visits.

Extra service at refill time – We will call your patient one week before their refills are due to schedule their next delivery. For patients who require Remicade, their nurse care manager will call them to schedule their refill. And while we're on the phone, we'll also check how they are doing.

We'll ask your patient to confirm:

• How they are doing with their therapy.
• If they are still taking the same specialty drug.
• If they are still taking the same dose.
• If they are having any side effects.
• If they need additional supplies.
• Where they would like their next refill delivered.

If your patient needs help, we'll put them in touch with a nurse or pharmacist. We may also reach out to you to talk about your patient's medication or dose.

Open lines of communication – Our clinical team works closely with you and your patients. A nurse will call each patient as often as they need. If your patient expresses any concerns about their medication or dose, we will contact you to discuss.

If your patient needs extra emotional support, we can even put them in touch with an Aetna Behavioral Health specialist.

Product integrity – We take care of your patients' medications. Our pharmacists will double check each order to make sure it's right before it goes out the door. Our special packaging keeps your medications at the right temperature.

Dependable Delivery – We can send your patients' medications by UPS or FedEx - anywhere. That includes the patient's home, your office, infusion center, or any other location. We track each shipment through our Critical Package Recovery Program. This ensures your patients receive safe, quick delivery of their medication.

Improvement plans – We constantly evaluate the success of our Crohn's program through patient and physician satisfaction surveys.

How to order

Follow these three easy steps to start your patients on service with Aetna Specialty Pharmacy. We'll take care of everything else.

1. Complete an Aetna Specialty Pharmacy Medication Request Form for each patient.  (1 page)
2. Indicate delivery arrangements on the form.
3. Fax your referral to Aetna Specialty Pharmacy at 1-866-FAX-ASRX (1-866-329-2779).